Analysis of Data Needs Survey for BPS-Statistics Indonesia 2021

The Law of the Republic of Indonesia Number 25 of 2009 on Public Services stipulates that every public service provider is obliged to carry out an evaluation of the performance of public service officers. The evaluation is realized through Customer Satisfaction Survey. BPS has held The Customer Satisfaction Survey regularly every year which is integrated into the Data Needs Survey. This survey is not only aimed at obtaining the level of consumer satisfaction with BPS data services, it also aims to identify data needs and the level of consumer satisfaction with the quality of the data produced by BPS. This publication provides a descriptive analysis of the performance of service units, anti-corruption behavior, data needs, and consumer satisfaction with BPS data quality. The Consumer Satisfaction Index and the Anti-Corruption Perception Index are the main indicators presented in this publication.